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Chuck Ciarlo

Chuck Ciarlo

For the past 40 years, I have been starting and building service and technology based businesses—two of which were successfully acquired. My first venture was a full-service direct marketing company called U.S. Business Services. This business ultimately inspired my second venture, 800 Direct, which was a BPO that provided 24/7 contact center and customer relationship management services for Fortune 1000 companies—including Sprint, Hallmark, Bose, Barnes & Noble, Hasbro, and many others. After learning the ins and outs of the BPO world, I saw an opportunity to bring a workforce optimization solution to the market to make contact centers more efficient. So, in 2002, I founded Monet Software to do just that. For the first 10 years operating Monet, I identified partners and outsourced software development to companies located in India and Bulgaria, where I traveled frequently. I then decided to launch my own engineering and development center in south eastern Europe. Over the next two decades, Monet became a global provider for contact centers of all sizes and, with Monet WFO Live, delivered a complete cloud-based suite to automate workforce management, call recording, quality assurance, agent analytics, and more. In 2019, Monet was acquired by enterprise leader Verint Systems, where I continue to run the day-to-day operations of Monet. I am a passionate entrepreneur, senior executive, and investor.

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