How do you make a hard decision when neither choice is good? There’s a great book called The Hard Thing About Things by Ben Horowitz (one of the...
It’s one thing for a company to run a marketing campaign with a hashtag promoting social good. It’s entirely another for a company to deploy marketing...
99% of startup founders shouldn’t be startup founders. As an investor, I’ve listened to hundreds and hundreds of startup pitches. I’ve also played an active role...
Entrepreneurship is anchored in creativity. The best entrepreneurs see solutions to problems that haven’t been thought of before. They don’t just notice what something “is,” but...
Creativity within big companies is one part vision and two parts sales. This is what makes working within a large enterprise very different compared to working...
Formal education didn’t prepare me for the real world. In high school, I attended a very prestigious prep school in San Francisco, called San Francisco University...
Perfectionism kills innovation. I see this happen with all kinds of professionals who embrace perfectionism. They go dark. They take their work, close themselves off, and...
2020 has been a year of digital transformation. If you weren’t investing in, or rethinking digital at your organization before, you are now. According to a report...
Customer experience has always been a way for businesses to differentiate themselves. Some companies provide support “faster” than their competitors Some companies provide “cheaper” solutions than...
How do you turn new customers into long-term ambassadors for your brand? The unfortunate reality is that most businesses don’t think of their customers beyond the...