The hardest part about being a leader is motivating those around you. Oftentimes, leadership articles (like this one) talk about leadership from the perspective of authority....
The hardest part of being an entrepreneur is learning to see around the bend. When times are good, credit is easy to come by, and everyone...
Years ago, I came up with a new method for tackling the never-ending To-Do list that comes with being a CEO. At the end of every...
There are two types of leaders. You see this at the executive level, and you see it all the way down throughout an organization with multiple...
Now more than ever, CEOs are focused on customer experience and controlling costs—and making sure their contact centers are fully optimized goes a long way in...
I was recently reading a fascinating article about how the George W. Bush Administration was very concerned about the possibility of a pandemic. For three years,...
I grew up in Los Angeles, but when it came to work, I was raised in New York City. Since moving back to the west coast...
During a crisis, it’s easy to fall into a state of panic. But so far, 2020 has felt like one significant crisis after the next. We’re...
Overnight, working from home went from something that many of us would occasionally do to an everyday way of life. It is certainly one of the...
At the beginning of March, I was promoted to oversee all of SAP’s global events, our sponsorship portfolio, and our Global Experience Centers. For those who...