Providing great and valuable customer experience means ensuring every single touchpoint you have with a customer is pleasant and seamless. The definition of customer experience––or, CX––can...
There are some things you can do in preparing for an acquisition to try and normalize the process and ensure that, ultimately, the decisions you make...
We aren’t putting the right policies in place to drive entrepreneurial-based economic growth. It’s no surprise that most of the venture capital activity in the US...
By: Paul Martino and Randy Komisar, with Danny Shader Bill Campbell should be remembered as the one-dollar coach—not the “trillion-dollar coach.” We bristle when we hear...
If we were all perfect at maintaining our resolve, there’d be no reason to talk about self-discipline. We’re only human—and we have trouble staying focused and...
While originality requires tough creative work, it also lets you develop a truly unique personality for your brand and creates the standard for a new market.
When you consider that recruiting software—both AI and traditional—mirrors human tendencies, you realize that bias affects every part of the recruiting process, from in-person interviews to...
As the CEO of a high-growth startup that secured $30 million in funding within its first eight months, here's how I've learned to manage quick scaling...
Over the years, I’ve learned the best way to deal with my addictive personality is to carefully consider what I become preoccupied with. Early on in...
Finding a problem within a business can actually be a good thing. Because once you’ve identified it, you can solve it. And by solving your problems,...
“Sustainability,” in every sense of the word, is about understanding the flaws in our current economic structure, and the ways in which a model built around...
Building trust is like nurturing a garden: time and effort are a requirement. It’s a priority you can’t outsource or hurry through. At companies like Honey,...
While we may give intellectual reasons for supporting one candidate over another, there is a deeper emotional response to be aware of. What do you notice...
Life-changing conversations don’t always happen after a presentation in the workplace—they happen in elevators, hallways, and break rooms. Your greatest...