It’s one thing to be a leader during “peacetime.” It’s entirely another to be a leader during “wartime.” Ever since COVID-19 started spreading across the planet,...
Building a company is always stressful. For example, when we launched my previous company, Talent Rover, there was always something going on—some fire we had to...
Back in the early 2000s, a company called Liveops did something radically different in the business process outsourcing (BPO) space. As a call center, they were...
I had a meltdown last week because I was overwhelmed by life during this pandemic. Overwhelmed working my full-time graphic design job and drowning in doubt...
A crisis has a knack for exposing what’s most important. The coronavirus pandemic is challenging the fundamental fabric of our society: do people feel safe financially,...
Moving an entire company remote is more challenging than people think. For example, most medium- to large-scale businesses have processes in place for onboarding and training...
At the start of 2020, Global Wellness Summit (GWS) published a report outlining ten health and wellness trends that will continue to gain traction over the...
In the age of constant digital distractions, I firmly believe our smartphones are not to blame. Not entirely. Similar to any other “thing” in history, the...
At the beginning of March, I was promoted to oversee all of SAP’s global events, our sponsorship portfolio, and our Global Experience Centers. For those who...
A few years ago, I believed the primary reason to fire someone was because they were underperforming. However, throughout my professional career, and certainly as CEO...
Keeping customers happy comes down to one thing: managing expectations. When someone says, “I just had a terrific experience,” what they are really saying is the...
Life-changing conversations don’t always happen after a presentation in the workplace—they happen in elevators, hallways, and break rooms. Your greatest...