It’s one thing to be a leader during “peacetime.” It’s entirely another to be a leader during “wartime.” Ever since COVID-19 started spreading across the planet,...
Back in the early 2000s, a company called Liveops did something radically different in the business process outsourcing (BPO) space. As a call center, they were...
A crisis has a knack for exposing what’s most important. The coronavirus pandemic is challenging the fundamental fabric of our society: do people feel safe financially,...
To say the coronavirus has had an impact on the way the world “works” would be an understatement. In a matter of weeks, we’ve gone from...
What does the landscape look like in a world where growing numbers of people are working from home? As the coronavirus continues to keep most of...
Our world is experiencing a health crisis. Part of that health crisis is the economy. I say that because an economy is not a static, stale...
Right now, the coronavirus pandemic is forcing businesses big and small to work twice as hard to stay afloat. For those of us who remember the...
Amazon being “out of stock” is an analogy for the current status of the world. As the coronavirus is bringing the world’s economy to a screeching...
At the start of 2020, Global Wellness Summit (GWS) published a report outlining ten health and wellness trends that will continue to gain traction over the...
Now more than ever, communicating the value of your technology is a game of soft skills. I have been working in the software business for more...