Cash is the lifeblood of any company. But in a pandemic, it can be difficult to know how to perceive the cash situation of your business....
If you are a CIO, then customer experience should be at the top of your priority list. According to a report from CIO Magazine, customer service...
Applications using Content Services Platforms (CSPs) aka Enterprise Content Management (ECM) systems in 2020 need to have a clear focus on security. Well, duh. Let’s dive...
In 2018, consumers in the United States spent $128.5 billion on sustainable consumer goods. According to Nielsen, sales in the sustainable goods sector have risen 3.5%...
Companies all over the world are now declaring they are remote-first—forever. According to Fast Company, Twitter, Facebook, Shopify, Upwork, and dozens more have all publicly stated...
Restarting an economy is no easy task. As we continue to navigate the coronavirus on a global level, the next few years are going to be...
It’s one thing to be a leader during “peacetime.” It’s entirely another to be a leader during “wartime.” Ever since COVID-19 started spreading across the planet,...
Back in the early 2000s, a company called Liveops did something radically different in the business process outsourcing (BPO) space. As a call center, they were...
A crisis has a knack for exposing what’s most important. The coronavirus pandemic is challenging the fundamental fabric of our society: do people feel safe financially,...
To say the coronavirus has had an impact on the way the world “works” would be an understatement. In a matter of weeks, we’ve gone from...