Creativity within big companies is one part vision and two parts sales. This is what makes working within a large enterprise very different compared to working...
Formal education didn’t prepare me for the real world. In high school, I attended a very prestigious prep school in San Francisco, called San Francisco University...
Perfectionism kills innovation. I see this happen with all kinds of professionals who embrace perfectionism. They go dark. They take their work, close themselves off, and...
2020 has been a year of digital transformation. If you weren’t investing in, or rethinking digital at your organization before, you are now. According to a report...
Customer experience has always been a way for businesses to differentiate themselves. Some companies provide support “faster” than their competitors Some companies provide “cheaper” solutions than...
How do you turn new customers into long-term ambassadors for your brand? The unfortunate reality is that most businesses don’t think of their customers beyond the...
Forward-thinking individuals have a number of things in common. For one, they innovate—usually not once, but multiple times over. Steve Jobs wasn’t known for just one...
Innovation means different things to different people. On a granular level, it means creating new things out of old things. More generally, innovation can mean doing...
2020 was a year of change. Companies that were struggling closed their doors. Businesses that were just starting to find their footing, if they were well...
Customer experience has always been at the center of every successful business. I’ve been leading teams for more than 30 years, and I can tell you that...