Robert Estes
Years ago, I came up with a new method for tackling the never-ending To-Do list that comes with being a...
Brian DeWyer
There are two types of leaders. You see this at the executive level, and you see it all the way down throughout an organization with multiple...
Chuck Ciarlo
Now more than ever, CEOs are focused on customer experience and controlling costs—and making sure their contact centers are fully optimized goes a long way in...
Winston Ibrahim
I was recently reading a fascinating article about how the George W. Bush Administration was very concerned about the possibility of a pandemic. For three years,...
Amy Stanton
I grew up in Los Angeles, but when it came to work, I was raised in New York City. Since moving back to the west coast...
Brandon Metcalf
During a crisis, it’s easy to fall into a state of panic. But so far, 2020 has felt like one significant crisis after the next. We’re...
Brandon Metcalf
Overnight, working from home went from something that many of us would occasionally do to an everyday way of life. It is certainly one of the...
Siddharth Taparia
At the beginning of March, I was promoted to oversee all of SAP’s global events, our sponsorship portfolio, and our Global Experience Centers. For those who...
Callie Christensen
The beginning of any new venture is exhilarating. Whether it’s a startup or a new product, getting things off the ground can feel like an all-encompassing...
Brandon Metcalf
Part of building a business is acknowledging the responsibility you have to help the world as a whole. The best businesses, the ones that build loyalty...