Every organization has a different leadership culture. And every team, within each department, needs a different leadership style. After spending more than two decades working at technology...
You never master the art of leadership. This is something that seems to be missing from the public conversation around how to be an effective leader...
The hardest part about being a leader is motivating those around you. Oftentimes, leadership articles (like this one) talk about leadership from the perspective of authority....
Now more than ever, CEOs are focused on customer experience and controlling costs—and making sure their contact centers are fully optimized goes a long way in...
I was recently reading a fascinating article about how the George W. Bush Administration was very concerned about the possibility of a pandemic. For three years,...