Every organization has a different leadership culture. And every team, within each department, needs a different leadership style. After spending more than two decades working at technology...

You never master the art of leadership. This is something that seems to be missing from the public conversation around how to be an effective leader...

The hardest part about being a leader is motivating those around you. Oftentimes, leadership articles (like this one) talk about leadership from the perspective of authority....

The hardest part of being an entrepreneur is learning to see around the bend. When times are good, credit is easy to come by, and everyone...

Years ago, I came up with a new method for tackling the never-ending To-Do list that comes with being a CEO. At the end of every...

There are two types of leaders. You see this at the executive level, and you see it all the way down throughout an organization with multiple...

Now more than ever, CEOs are focused on customer experience and controlling costs—and making sure their contact centers are fully optimized goes a long way in...

I was recently reading a fascinating article about how the George W. Bush Administration was very concerned about the possibility of a pandemic. For three years,...

I grew up in Los Angeles, but when it came to work, I was raised in New York City. Since moving back to the west coast...