Customer experience has always been a way for businesses to differentiate themselves. Some companies provide support “faster” than their competitors Some companies provide “cheaper” solutions than...
How do you turn new customers into long-term ambassadors for your brand? The unfortunate reality is that most businesses don’t think of their customers beyond the...
Forward-thinking individuals have a number of things in common. For one, they innovate—usually not once, but multiple times over. Steve Jobs wasn’t known for just one...
Innovation means different things to different people. On a granular level, it means creating new things out of old things. More generally, innovation can mean doing...
2020 was a year of change. Companies that were struggling closed their doors. Businesses that were just starting to find their footing, if they were well...
Customer experience has always been at the center of every successful business. I’ve been leading teams for more than 30 years, and I can tell you that...
Hiring talented people is an art (and science) in and of itself. I have been a founder, angel investor, and networker for a while now, and one of...
Productivity equals outcomes. This might sound obvious, but many people measure productivity as “the number of things” they’ve done in a day. They see efficiency as...
2020 is the year of pivoting. Over the past six months, companies ranging from early-stage startups to massive organizations employing thousands of people have had to...
The direct-to-consumer space is an $18 billion industry. However, that doesn’t mean DTC is the be-all-end-all for modern day businesses. In fact, what type of product...