In my work, I’ve found that there are three common misconceptions people face when onboarding an A.I. powered tool. I’ve detailed those misconceptions below—along with how...
Providing great and valuable customer experience means ensuring every single touchpoint you have with a customer is pleasant and seamless. The definition of customer experience––or, CX––can...
Many entrepreneurs think founding a digital-first brand is a shortcut to the top. And it’s easy to see why. A slew of brands in recent years—from...
When you think about what “value” means, you might see dollar signs. That’s what many companies think, too. In an era where social responsibility is increasingly...
In 2007, the New York Times wrote: Anywhere the eye can see, it’s likely to see an ad. “We never know where the consumer is going...