How do you turn new customers into long-term ambassadors for your brand? The unfortunate reality is that most businesses don’t think of their customers beyond the...

Forward-thinking individuals have a number of things in common. For one, they innovate—usually not once, but multiple times over. Steve Jobs wasn’t known for just one...

Innovation means different things to different people. On a granular level, it means creating new things out of old things. More generally, innovation can mean doing...

2020 was a year of change. Companies that were struggling closed their doors. Businesses that were just starting to find their footing, if they were well...

Customer experience has always been at the center of every successful business. I’ve been leading teams for more than 30 years, and I can tell you that...

People want to do business with people they trust. In the past, that trust was established in a few select ways. For example, a mutual friend...

Today, amidst all that is happening in our country and the world, is the best time to launch a business. For one, I fundamentally believe there’s...

Business books are becoming more popular every year. Being the author of a book, especially one associated with your industry, is a different sort of marketing...

Has there ever been a time in history where it’s this easy to get distracted? Notifications, text messages, emails, Slack alerts, the number of ways in...

You never master the art of leadership. This is something that seems to be missing from the public conversation around how to be an effective leader...

The hardest part about being a leader is motivating those around you. Oftentimes, leadership articles (like this one) talk about leadership from the perspective of authority....

If you want to innovate, you don’t necessarily need to be in Silicon Valley. And if you are already in Silicon Valley, try to consider looking...

To say that 2020 has been a rough year for everyone is literally the understatement of the century. But beyond the challenges in shifting our social norms,...

Hiring talented people is an art (and science) in and of itself. I have been a founder, angel investor, and networker for a while now, and one of...

For every entrepreneur, the biggest challenge when running a company is knowing how and where to spend your time. I remember when I started my first...

Productivity equals outcomes. This might sound obvious, but many people measure productivity as “the number of things” they’ve done in a day. They see efficiency as...

Creativity is about more than just “creating things.” It’s also about self-reflection. At the beginning of the pandemic back in March, I was listening to this...

The hardest part of being an entrepreneur is learning to see around the bend. When times are good, credit is easy to come by, and everyone...

Every company wants to rank on the first page of Google. The problem is, Google doesn’t really prioritize the “best” companies, or the “best” products. The...

2020 has been challenging in just about every way possible. No matter who we are or where we live, we’ve all felt the impact of COVID-19...